Plan Manage Assist is founded & run by two families who have disabilities in their families.
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Call Us Today! 1300 199 960
Plan Manage Assist is founded & run by two families who have disabilities in their families.
Call Us Today! 1300 199 960
Plan Manage Assist is founded & run by two families who have disabilities in their families.
|
Call Us Today! 1300 199 960
FREQUENTLY ASKED QUESTIONS
PACE is the name of a new business computer system for NDIA staff and partners. PACE is the platform or program that the NDIS staff will use to manage participant information, enquiries, NDIS Plans, and budgets.
PACE stands for Positive Action towards Career Engagement.
Existing participants won’t be rolled onto PACE until they have a new NDIS plan, this will be communicated during the plan reassessment.
New participants will be notified that they’re on PACE during their planning meeting.
The NDIS expects the rollout to take up to 18 months.
Yes. If you have plan management funding for some or all the supports in your plan, you choose the plan manager you want to work with to manage those supports.
When you tell us who your plan manager is, we record them in your plan as one of your my providers. Your plan manager needs to be recorded as a my provider for your plan management fees to be paid to them.
If you already have a plan manager, are choosing a plan manager for the first time, or are changing the one you have, you can let us know and we will record this provider as your plan manager and a my provider in your plan.
You will notice some differences in how your funding is displayed.
Many areas of your new plan will look the same, like your “about me” statement and your goals. There will be more space for you to add extra detail if you choose.
You will still have stated and flexible supports, but your new plan will be built by support categories.
Because we will list your budgets at the support category level and as a whole dollar figure rather than as a line-by-line cost, you will have more flexibility over how you use your total budget eg: you will see your core supports budget as a total figure, to use flexibly across your assistance with daily living, social, community participation, and consumables supports.
You will see the new categories listed only if you have funds allocated in these new categories. Please see below under "New Categories'
The NDIA will release funds in installments. This could mean NDIS participants with a three-year plan have their funds released in portions every 12 months, while others may have funding released more frequently. This is designed to help participants manage their budget more easily
Providers will receive a notification in my NDIS provider portal notification center about important information, including a change to a participant’s plan reassessment date.
You only need to record my providers for the parts of your plan that are Agency-managed.
The providers who help you with Agency-managed parts of your plan, or specialist disability accommodation, home, and living and/or behavioural supports, must be registered providers
Yes, service agreements are still recommended as best practice for all supports.
- Participant-endorsed providers (my providers)
- Release of funding at intervals
- Rollover of funding
- Participant check ins
- Changes to service bookings
- Viewing participant plans
- Requests for service
- New reporting templates
- Additional information available to providers
- New notifications from the 'my NDIS' provider portal
There are three changes to NDIS support types and support categories. For PACE participants the NDIA are introducing a new support type in addition to Core, Capacity and Capital, called Recurring Transport. This will be a self-managed category specifically designed for regular transport payments.
Please click to view a summary of the changes
Participants will now have the ability to endorse providers as ‘My Providers’.
This endorsement informs the NDIA that the provider can make claims against the NDIS participant’s plan.
This means participant-endorsed providers can be paid faster than those that are not endorsed.
NDIA will initiate check-ins with NDIS participants throughout their plan period.
These check-ins aim to evaluate the effectiveness of the plan, whether it meets the participant’s needs, and to address any issues.
They may occur at regular intervals, before a reassessment date, or when the NDIA suspects that a participant’s plan isn’t working effectively.
The participant may choose to have their NDIS Support Coordinator with them at their check-in.
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Confidence & Peace of Mind…
Registered providers are individuals or organisations that are registered with the NDIA to deliver a support or a product to a participant in the NDIS.
CONTACT US
Have questions or need assistance? Reach out to us! Our friendly team is here to help. Contact us through phone or email. We are always happy to hear from you!
Phone
ABN
91 622 305 711
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