NDIS Provider Service Agreements: Why They Matter

NDIS service agreements are important because they help ensure that participants and providers are on the same page about the supports being delivered. Here’s key reasons NDIS Service Agreements are important:

What is a Service Agreement?

A service agreement is a contract between an NDIS participant and a provider that outlines:

What supports will be delivered
How and when they will be delivered
The cost of the supports
Each party’s responsibilities
How changes or disputes will be handled

Is a Written Agreement Required?

Required for Specialist Disability Accommodation (SDA) supports.
Recommended (but not mandatory) for other types of supports.

What to Include in NDIS Provider Service Agreements

The NDIA suggests including:

Description of supports
Duration of the agreement
Payment terms
Cancellation and notice periods
Dispute resolution process
How changes to the agreement will be managed
Providers must comply with NDIS Pricing Arrangements and Price Limits

Changing or Updating Agreements

You can change your service agreement at any time by mutual consent.
Providers may need notice periods to adjust services.

New NDIS Guidelines

There is now a new limit on how participants and their service providers can draw down on funding.

Funding periods will usually be set at 3-months on the basis this gives flexibility, it is important to ensure your service agreement is inligned with your funding periods.